chroniz

Cancellation & Refund Policy

Last Updated: September 9, 2025

At Chroniz, we strive to provide a smooth and satisfactory shopping experience. Please read our Cancellation and Refund Policy carefully before placing your order.

1. Order Cancellation

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  Orders can be cancelled before they are shipped.
  
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  To request a cancellation, please contact us within 3 days of placing your order.
  
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  Once the order has been shipped, cancellation will no longer be possible.
  
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  If your cancellation request is approved, the refund will be processed within 2–4 business days to your original payment method.
  

2. Returns

Returns are accepted only in the following cases:

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  Defective or damaged item received
  
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  Wrong item delivered
  

You must notify us within 3 days of receiving your order to initiate a return request.

3. Refund Process & Timeline

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  Once we receive and inspect the returned item, a full refund will be issued to your original payment method.
  
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  Refunds are typically processed within 2–7 business days after approval.
  
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  In rare cases, it may take up to 10 business days, depending on your bank or payment provider.
  
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  No return shipping charges will apply if the return reason is valid (defective, damaged, or incorrect item).
  

4. Conditions for Returns

To be eligible for a return:

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  The item must be unused and in its original condition.
  
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  The original packaging must be intact.
  
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  A clear reason for the return must be provided, along with supporting photos (if applicable).
  

5. Contact Us

For any cancellation, refund, or return-related queries, please reach out to us:

📧 Email: chronizcare@gmail.com

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